Sounds good now…
#1, #2, #3, #4, & #5, please…
1.
A quick
vocabulary check….
#1 ~ “monku wo iu” ~ complain
#2 ~ “monku/ kujyo”
~ a complaint
#3 ~ “~ni tsuite” ~ about
#4 ~ “~ni tsuite hanasu” ~ talk about
#5 ~ “~ni tsuite monku wo iu” ~ complain about
(If needed:
Please make a note)
OK and…
The next 3, please….
2.
#6, #7, & #8,
please…
#6 ~ “Maikai
mondai ga aru to…” ~
*Every time there
was a problem…
*Every time they had a problem…
#7 ~ “Kanojyo
wa Kaoru ni nani wo yatte moraimashita ka?” ~
*What DID she get
Kaoru to do?
#8 ~ “Kanojo
wa kare ni furonto e denwa
shite kujō o
itte moraimashita” ~
*She got him to
call the front desk to complain
*She got him to
call the front desk and complain
*She got him to
call and complain to the front desk
*She got him to
call to
the front desk
(If needed:
Please make a note)
Step #2 ~ Making a Complaint ...
If you have a problem with your
hotel room, you could call down to the front desk.
And when you do, please remember these 3 steps:
OK and…
The next 2, please….
3. #9, & #10, please…
#9 ~ “akasu” ~ identify
#10 ~ “mimoto o akasu” ~ identify yourself
(If needed:
Please make a note)
Sounds good now…
4.
#11, & #12, please…
#11 ~ “Furonto Desuku ni, jibun no mimoto wo
akashita hou ga ii” ~
*You should identify yourself to the front desk
*You should identify yourself to the front desk staff
#12 ~ “Konichiwa, 501 goushitsu desu"to itta hou ga ii” ~
*You should say "Hello, this is room 501"
(If needed:
Please make a note)
Please turn your pages over
Sounds good now…
Please turn your pages over and…
We take a look at Step #2…and…
Ok now...
After you give
your room number,
you could use
one of these 3 expressions before making a
complaint….
1.
#13, #14, & #15, please…
#13 ~ “ojyama
shite moushiwake arimasen ga” ~
*Sorry to bother
you, but...
#14 ~ “Zannen
nagara” ~
*I'm afraid
that...
#15 ~ “Moushi
wake arimasen ga” ~
*Sorry, but...
(If needed: Please make a note)
Sounds good now…
2.
#16, & #17, please…
#16 ~ “Sono
ato, anata wa nani ga dekimasu ka?” ~
*After
that, what CAN you do?
#17 ~ “Rikuesuto
o suru koto ga dekimasu.” ~
*You can make a request.
(If needed: Please make a note)
Alright
now…
3.
#18 ~ “~shite itadakemasen ka? / ~
kuremasen ka?” ~
#1
~ Can you ...
#2 ~ Will
you...
#3 ~ Could
you ....
#4
~ Would you...
(If needed:
Please make a note)
Step #19 ~ Complaint #1 ...
#19 ~ “Kaoru ga furonto desuku ni denwa suru toki ni, kare wa nan to
itta hou ga ii desu ka?” ~
*When Kaoru calls the front desk,
what should he say?
Please take a look at Page 3
Sounds good now…
Please take a look at page 3…
And…..
(All 3 steps, please…)
Sounds good now…
How about the next one…?
Please turn your pages over
Sounds good now…
Please
turn your papers over and…
The 3rd problem, please…
Sounds good and…
The last one, please….
